Last updated: 18 October 2026
This policy applies to every order placed with Booktales (operated by Prayosee Digitals Private Limited). Read it together with our Shipping & Returns policy and Terms of Service.
Every book is printed specifically for your order after payment. That is why we cannot accept returns for a change of mind once printing has started — but it also means we are generous with cancellations before that point, and we always put right anything that arrives damaged or wrong.
If your book arrives damaged, has printing or binding defects, or is not what you ordered, email us within 7 days of delivery with your order number and a photo of the problem. We will, at your choice, send a free reprint or refund you in full. You do not need to return the faulty copy unless we ask.
If tracking shows no movement for 10 business days, or a parcel is returned to us by the courier, we will reship at no cost or refund you in full — your choice.
If a payment fails or you are charged more than once, the extra amount is reversed automatically by our payment provider, Razorpay, to the same payment method. If an amount was deducted but your order shows as unpaid after 24 hours, email us with the payment reference and we will sort it out.
Email support@booktales.in with your order number (it starts with BT-), what happened, and photos if the book is damaged. We reply within 1–2 business days. If you are not satisfied with our answer, you can escalate to our Grievance Officer (Head of Operations, support@booktales.in), who will acknowledge within 48 hours and resolve within one month. See our contact page for full details.
Nothing in this policy limits the rights you have under the Consumer Protection Act, 2019.